Draft for legal review. Not yet in effect.
Delete Your Account
How to delete your 24On account and the data that goes with it. You do not need the app installed to do this.
In the app
Open More > Account, tap Delete account, and confirm. Your account and data are deleted right away.
Without the app
Email info@24onapp.com from the email address on your account, with the subject "Delete my account". We will delete it and confirm by email within 30 days.
Before you delete
Cancel any subscription bought through Apple or Google in your phone's subscription settings, or you may be charged again. Department admins: deleting your account ends the department roster, members lose their Pro access, and the department's records are deleted, including approved certificates and your own training and workouts. Export your approved certificates first (More > Department > Certificates to approve).
What gets deleted and what is kept
Deleted: your sign-in, profile and photo, saved items, training records, Daily Plans, passkeys, department memberships, and certificate requests that were not approved.
Kept by your department: certificates it approved for you, as part of its training records.
Kept: purchase and tax records that Apple, Google, Stripe and RevenueCat must keep under their own rules, and security logs for up to 30 days. Provider backups roll off within 180 days.
Kept: the record of each time you agreed to the Terms of Use and Privacy Policy (your account ID, email, the version and when and how you agreed), for 7 years, as proof of that agreement.