Draft for legal review. Not yet in effect.
Terms of Use
These terms are the agreement between you and [COMPANY LEGAL NAME] for using 24On. By using the app you agree to them. If you do not agree, do not use the app.
Who can use it
You must be at least 18. If you use the app for a department, you confirm you have authority to sign up on its behalf.
Training content is not medical advice
Read the Health and Safety Disclaimer. It is part of these terms. The app does not replace your agency's training, protocols, medical direction, or the advice of your doctor.
Your account
Keep your sign-in safe and tell us if you think someone else is using your account. You are responsible for what happens under it. You can delete your account at any time from More > Account.
Plans and payment
Free: 2 trainings, 2 workouts and 2 recipes each week, chosen by us and changing every week, with no charge. Everything else needs a paid plan. We may change what the free plan includes.
Pro: a monthly subscription that unlocks all content, videos and Daily Plans. Department: a yearly subscription for a department admin that covers up to 20, 30, 50 or 100 members. Departments can also pay by invoice or purchase order when we agree to it in writing. A brand-new department gets a 7-day free trial the first time it subscribes. Renewals do not include a trial. Prices are shown before you buy and may vary by country.
Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends. Your payment method is charged within 24 hours before renewal.
Bought in the iPhone app: billed to your Apple ID. Manage or cancel in Settings > your name > Subscriptions. Refunds are handled by Apple.
Bought in the Android app: billed to your Google account. Manage or cancel in the Play Store under Payments & subscriptions. Refunds are handled by Google under its policy.
Bought on the website: billed by Stripe through RevenueCat. Manage or cancel from Account > Manage subscription. When you cancel, you keep access until the end of the period you already paid for, and you are not charged again. Payments are not refunded for partial periods, except where the law requires it or we charged you in error; for a billing error, email info@24onapp.com within 60 days of the charge.
Department free trial: a brand-new department subscribing for the first time can start with a free trial (7 days unless the checkout page says otherwise), one per agency. Renewals, plan size changes and agencies that have subscribed before do not get another trial. If you do not cancel before the trial ends, the plan continues and billing starts that day at the price shown at checkout. We email the admin about 3 days before the trial ends. Cancel any time during the trial from Account > Manage subscription and you are not charged.
If you cancel, you keep paid access until the end of the period you paid for. Department members lose Pro access when the department plan ends or when they are removed.
We may change prices. If we do, we will tell you ahead of time, and the new price applies from your next renewal. The stores may ask you to agree to a price increase.
Department plans
The department admin decides who gets a seat and what role each member has. Officers can see the training members log, as their role allows. The department is responsible for having the right to share members' names and emails with us and for using training records in line with its agency's policies and the law.
Officers who log training for a crew or mark training as verified confirm that it took place as recorded. The department is responsible for the accuracy of its training records, and for the lesson plans, reports and exports it makes and where it sends them, including to a state licensing portal or records system.
Training certificates record in-house training that a department approves. 24On is not accredited and does not approve, accredit or certify any training; it is a tool for a department's own training. Whether hours count for anything is up to the department, its medical director, and the licensing or certifying body. The admin is responsible for approving only training that took place and for having the authority of the person named as the approver.
Training, workouts, local protocol notes (including local drug doses) and protocol files a department adds are its own content and responsibility, and it must have the right to share them with its roster. We do not review them unless the admin submits one for the main library. By submitting one, the admin gives us permission to edit it and add it to the library for all users, credited to the department.
Our content
The drills, workouts, recipes, animations and videos belong to us or our licensors. You may use them for your own training and your department's training. Do not copy, resell, or republish them, or try to get around paid access.
Acceptable use
Do not misuse the app: no breaking in, scraping, reverse engineering, overloading it, or using it to break the law. We may suspend accounts that do.
Apple App Store
If you got the app from Apple: these terms are between you and us, not Apple. Apple has no duty to support the app. If the app fails to meet a warranty, you may tell Apple and it will refund the purchase price (if any); Apple has no other warranty duty. Apple is not responsible for claims about the app, including product liability, legal compliance, or intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them. You confirm you are not in a country under a U.S. embargo and are not on a U.S. government list of restricted parties.
No warranty
The app is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including fitness for a particular purpose. We do not promise the app will be error-free or always available.
Limit of liability
To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for injury that results from exercise or training you choose to do. Our total liability for any claim is limited to what you paid us in the 12 months before it, or $100 if you paid nothing. Some places do not allow these limits, so they may not apply to you.
Ending these terms
You can stop using the app and delete your account at any time. We may suspend or end access if you break these terms.
Governing law and disputes
These terms are governed by the laws of [STATE], United States, without regard to its conflict-of-law rules. Before filing a claim, please email info@24onapp.com and give us 30 days to try to resolve it informally. A claim that is not resolved that way must be brought in the state or federal courts located in [STATE], and both sides agree to those courts; either side may instead use small claims court if the claim qualifies. Nothing in these terms takes away rights you have under the consumer protection laws of the state where you live.
Changes and contact
If we change these terms in a way that matters, we will tell you in the app first. Questions: info@24onapp.com, [COMPANY LEGAL NAME], [MAILING ADDRESS].